Nurturing Your Digital Presence
So you’ve spent a bunch of money building an awesome website. How do you protect it?
At Doulos Digital, we understand that a website is a living entity that requires diligent care and attention. It’s not just about creating a stunning digital platform; it’s about maintaining its integrity, security, and performance over time. That’s why we offer two comprehensive website maintenance packages: Support and Support Plus.
Support: The Foundation of Digital Care
Our Support package is designed to provide a robust foundation for your website’s ongoing needs. It includes:
- Premium Hosting: Your site will reside on a dedicated server, ensuring optimal performance.
- Security and Backups: Daily security scans and offsite backups keep your digital asset safe and recoverable.
- Optimization: We ensure your site remains swift and responsive with mobile and speed optimization.
- Updates and Monitoring: Monthly WordPress core and plugin updates, coupled with uptime monitoring, keep your site current and continuously operational.
- Dedicated Support: Receive an hour of website support each month to handle any issues or updates.
Support Plus: The Pinnacle of Digital Assurance
For those seeking an even greater level of care, our Support Plus package encompasses all the benefits of the Support package with the addition of:
- Unlimited Support: We offer unlimited website support to address your needs promptly.
- Priority Attention: Your requests take precedence, providing you with expedited service.
Our Website Maintenance Packages
- Website Hosting + Security
- Website Backup
- Mobile + Speed Optimized
- Monthly WordPress & Plugin Updates
- Daily Offsite Backups
- Uptime Monitoring
- 1 Hour of Support
- Everything in Support +
- Unlimited Support
- Priority Attention
Addressing Your Digital Dilemmas
Eliminate Technical Hassles
We’ve heard the frustrations:
- Slow login times that sap productivity.
- Stressful calls with hosting support.
- The constant battle to stay on top of maintenance.
- Uncertainty about your site’s security and functionality.
- The drain of valuable time on technical tasks.
Doulos Digital‘s website maintenance service is crafted to liberate you from these burdens. With our Support and Support Plus packages, you can reclaim your time, secure in the knowledge that your site is in expert hands, functioning flawlessly, and poised for continual growth. Let us tend to the technicalities while you focus on what you do best: running your business.
Frequently Asked Questions
What exactly does website maintenance include?
Website maintenance encompasses various services to keep your website running smoothly and securely. This includes regular updates to WordPress and plugins, security and performance scans, uptime monitoring, daily offsite backups, and content edits.
How often will my website be backed up?
Your website will be backed up daily as part of our offsite backup protocol, ensuring that a recent copy of your site is always available in emergencies.
What is the difference between the Support and Support Plus packages?
The Support package includes all the essentials for maintaining your website’s health, while the Support Plus package offers everything in the Support package plus unlimited website support and priority service.
Will website maintenance improve my site's security?
Our maintenance packages include daily security scans and regular updates to defend against vulnerabilities, keeping your site protected against threats.
Can I upgrade from the Support to the Support Plus package?
Absolutely. You can upgrade your package anytime to benefit from unlimited support and priority service.
Does website maintenance cover content updates?
Yes, our maintenance packages include unlimited content edits, allowing you to update text, images, and other content on your site.
What happens if my website goes down?
Our 24/7 monitoring and uptime checks every 5 minutes will alert us immediately if your site goes down. Our team will promptly address and resolve the issue, often before you even notice.
Are plugin renewals included in the maintenance packages?
For websites we’ve built, all standard plugin renewals are included. Task-specific, premium plugins may incur additional costs.
What if I need a new page or feature added to my site?
While our maintenance packages do not include building new pages or features, we offer separate services for website enhancements and can provide a quote based on your specific needs.
Is there a contract for website maintenance services?
Our website maintenance services are month-to-month, allowing you flexibility.
How do I get started with Doulos Digital's website maintenance services?
Getting started is simple. Please contact us through our website, and we’ll discuss your needs and help you choose the right maintenance package for your business.
What if I need website support but don't have a support plan?
Doulos Digital provides website support at an hourly rate of $125/hour for those without a support plan.
Do unused hours on the Support plan roll over?
No. All time must be used within the month. There are no roll overs.
Are there charges if I go over my one hour on the Support plan?
Yes. All support time in excess of the one hour are billed in 15 minutes increments at a rate of $95/hour.